At Mr. Velari Home, your satisfaction is our top priority. We stand by the quality of our products and offer a 30-day return window to ensure you feel confident with every purchase.
Returns Eligibility – 30-Day Guarantee
You may return eligible items within 30 days of delivery if:
• The item is unused, unassembled, and in its original packaging.
• It is in new, resalable condition.
• You initiate the return request within 30 days of receiving the product.
• The product is not a final sale, clearance, or custom-made item.
Non-Returnable Items
The following items cannot be returned:
• Used or opened mattresses and bedding.
• Custom-made or special-order items.
• Assembled, installed, or visibly used furniture.
• Items marked “Final Sale” or sold as clearance.
Return Process
1. Contact Us: Email us at info@mrvelarihome.com or message us on WhatsApp at +1 (203) 994-2711 within 30 days of receiving your item.
2. Approval: Our team will confirm eligibility and provide return instructions.
3. Shipping: Return shipping is the customer’s responsibility unless the item is defective or the return is due to our error.
Refunds
Once the returned item is received and inspected:
• A full or partial refund will be issued to your original payment method within 7–10 business days.
• Shipping and handling charges are non-refundable.
• Refunds may be adjusted if the item is not returned in its original condition.
Damaged or Defective Items
If your item arrives damaged or defective:
• Notify us within 48 hours of delivery.
• Include photos of the issue for a faster resolution.
• We’ll offer a replacement, repair, or full refund at no additional cost.
Order Cancellations
Orders can be canceled within 24 hours of placement. After that, cancellations may incur a restocking fee if the item has already been processed or shipped.
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Questions or concerns?
📧 Email: info@mrvelarihome.com
📲 WhatsApp: +1 (203) 994-2711
Mr. Velari Home
Elegant living, guaranteed satisfaction.
